JP88 Terms & Conditions – Malaysia Platform Usage Policy

1Definitions & Interpretation

In these Terms & Conditions, the following words and phrases carry the meanings stated below unless the context requires otherwise:

Any reference to "days" in this document refers to calendar days unless specifically stated as "business days". All times and dates in these Terms are based on Malaysia Time (GMT+8).

2Acceptance of Terms

By registering an account with JP88, you expressly and unconditionally acknowledge that you have read, understood, and agreed to be bound by all provisions of these Terms & Conditions, as well as Privacy Policy JP88, which forms an integral part of this agreement.

If you do not agree with any part of these Terms, you are required to refrain from registering for or using the JP88 platform. Continued use of the platform following any amendment to these Terms constitutes acceptance of the revised Terms.

By using JP88, you also confirm that you are at least 18 years of age, that you are accessing the platform in a personal capacity and not on behalf of any other entity or individual, and that the use of online betting platforms is not prohibited by any laws or regulations applicable to you.

3Account Registration

To use JP88's services, you will need to register an account by providing truthful, accurate, and complete information. The registration requirements are as follows:

• You must be at least 18 years old on the date of registration.
• Each individual is only permitted to hold one account only. Duplicate registrations — whether using a different name, phone number, IP address, or device — are strictly prohibited.
• An active Malaysian phone number (starting with +60) is required for account verification via OTP.
• Information provided during registration must be accurate and belong to you personally. JP88 reserves the right to request supporting documents for identity verification purposes at any time.
• A JP88 account is for the personal use of the account holder only and may not be transferred, sold, or shared with any other party.

JP88 reserves the right to decline any registration application without providing a reason. Accounts found to be using false information or registered as duplicates will be suspended immediately, and all balances in those accounts may be forfeited.

4Deposits & Payments

JP88 accepts deposits via approved Malaysian payment methods. All transactions are conducted in Malaysian Ringgit (RM) only. Accepted payment methods are:

Deposits will only be credited to your JP88 account once the payment has been confirmed by the JP88 system. JP88 is not responsible for any delays caused by technical issues on the part of third-party payment providers.

JP88 reserves the right to request proof of ownership for any payment method used. If the payment method used for a deposit does not match the account holder's details, JP88 reserves the right to withhold withdrawal processing until verification is completed.

Confirmed and credited deposits cannot be cancelled or refunded once used for gameplay. Any unauthorised chargeback requests made to the payment provider will be treated as fraud and may result in permanent account suspension and legal action.

5Fund Withdrawal

JP88 members may withdraw real funds at any time, subject to the following conditions:

• The minimum withdrawal amount is RM 50 for most payment methods.
• Your first withdrawal must use the same payment method as your first deposit, for security and verification purposes.
• All rollover requirements associated with bonus funds must be fully completed before any withdrawal can be made. Withdrawals requested before the rollover is fulfilled will result in the automatic cancellation of all outstanding bonus funds that have not yet met their rollover requirements.
• JP88 reserves the right to request additional verification (KYC — Know Your Customer) before processing withdrawals that exceed a certain threshold. The KYC process may take 1–3 business days.
• Withdrawals are typically processed within 30 minutes to 2 hours business days from the date the application is approved.

JP88 reserves the right to delay or reject any withdrawal request suspected of involving fraud, money laundering, bonus abuse, or any activity that violates these Terms. In such cases, JP88 reserves the right to freeze the account and report the activity to the relevant authorities.

6Bonus & Promotions

All bonuses and promotions offered by JP88 — including the Welcome Bonus, cashback, free spins, free lottery tickets, and special promotions — are subject to specific terms and conditions as stated on their respective pages. The following general conditions apply to all JP88 bonuses:

• Each bonus may only be claimed one time only per account, per promotion, unless otherwise stated.
• The rollover requirement for each bonus is as specified in the relevant promotion description. Rollover is calculated based on the total bonus funds received, not on winnings.
• Rollover contribution rates vary by game type: slots and lottery contribute 100%; Live Casino contributes 80%; Sports Betting and poker contribute 50%; certain table games contribute 10% only.
• Unused bonus funds that are not utilised within the specified validity period will expire and be automatically removed from the account.
• JP88 reserves the right to withdraw, amend, or terminate any promotion at any time without prior notice.

Bonus abuse — including but not limited to bonus hunting, using multiple accounts to obtain additional bonuses, hedging bets across two accounts, and any strategy clearly intended to exploit promotions without genuine play intent — is strictly prohibited and may result in the cancellation of all bonuses, account suspension, and forfeiture of account balances.

7Game Rules

JP88 offers a wide range of games including Sports Betting, Live Casino, video slots, lottery, poker, and e-sports. Each game category has its own specific rules available in the platform's help section. The following general rules apply to all games on JP88:

• Game results displayed on the JP88 platform are final. Any dispute regarding game results must be submitted to JP88 customer support within 24 hours of the game ending.
• All chance-based games on JP88 use an independently certified Random Number Generator (RNG). JP88 cannot manipulate or influence the outcome of any game.
• In the event of a technical failure or connection disruption during an active game, JP88 will endeavour to restore the game to its original state. If restoration is not possible, JP88 reserves the right to void the affected game round and return the wager to the member.
• Sports Betting odds may change until a bet is confirmed. JP88 reserves the right to void bets accepted at odds displayed due to a technical error and to refund the bet amount to the member's account.
• Any attempt to exploit software bugs, display errors, or technical glitches for personal financial gain is strictly prohibited. Winnings obtained through such means are invalid and may be voided.

For poker games on JP88, additional rules on anti-collusion, the prohibition of third-party software, and tournament conduct apply in full, as set out in the platform's Poker Rules section.

8Prohibited Conduct

JP88 members are prohibited from engaging in any of the following conduct. Violations of any of these prohibitions may result in account suspension or permanent termination:

• Identity fraud: Registering using false information, another person's identity, or stolen details.
• Money laundering: Using the JP88 platform as a vehicle for money laundering or any other illegal financial activity.
• Collusion in poker: Sharing card information with other players during an active poker game.
• Use of bot software: Using automated software, scripts, bots, or any other technological tools to play on your behalf or to gain an unfair advantage.
• Bonus abuse: Any form of bonus system exploitation that is inconsistent with the genuine intent of the promotion as described in Section 6.
• Disruption to other players: Bullying, threatening, engaging in hate speech, or any form of harassment towards other JP88 members through the platform's social features.
• Hacking attempts: Attempting to gain unauthorised access to JP88's systems, another player's account, or the platform's infrastructure.

JP88 reserves the right to take legal action against any individual found to be engaging in fraud or illegal activities on the JP88 platform, including reporting such individuals to the relevant authorities.

9Account Suspension & Termination

JP88 reserves the right to suspend or terminate any member's account in the following situations:

• Violation of any provision under these Terms & Conditions.
• Suspected fraud, illegal activity, or money laundering.
• Abuse of the bonus or promotions system.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Requests from legal authorities or enforcement bodies.
• Accounts that have been inactive for more than 365 consecutive days.

If an account is suspended pending investigation, the real-money balance within the account will be frozen until the investigation is concluded. If no evidence of fraud is found, the real-money balance will be returned to the member. In cases where an account is terminated due to a breach of these Terms, JP88 reserves the right to forfeit all balances — including real funds — as compensation for losses incurred.

Members may also request to close their own account at any time by contacting JP88 customer support. Voluntary closures will be processed within 5 business days, and any remaining real funds balance will be refunded once verification is completed.

10Limitation of Liability

JP88 provides its platform and services on an "as-is" basis. While we strive to ensure the platform operates smoothly and securely at all times, JP88 does not guarantee that the platform will always be free from interruptions, bugs, or technical errors.

JP88 shall not be liable for:

• Financial losses or missed winnings resulting from technical disruptions, system maintenance, or circumstances beyond JP88's control (force majeure).
• Indirect, incidental, or consequential damages arising from the use of, or inability to use, the JP88 platform.
• Losses resulting from unauthorised access to your account due to your own negligence or failure to keep your login credentials secure.
• Game result disputes raised after 24 hours from the time the game ended.
• Internet connection disruptions on the part of the member's internet service provider during an active game.

11Responsible Gambling

JP88 is committed to responsible gaming and provides the following tools to help members manage their gaming habits:

• Deposit Limit: Members may set daily, weekly, or monthly deposit limits from their account dashboard. Limits can be lowered immediately but require a 7-day waiting period to be increased again.
• Loss Limit: Members may set a maximum loss limit over a defined period. Once the limit is reached, access to games will be restricted until the limit period resets.
• Cooling-Off: A temporary break from 24 hours up to 6 weeks, which can be activated instantly from your account dashboard.
• Self-Exclusion: The option to self-exclude from the JP88 platform for a period of 6 months, 1 year, or permanently. During the exclusion period, the account cannot be accessed and no promotions will be sent.

JP88 will not allow the reactivation of any account that has opted for self-exclusion before the designated period has ended. If you or someone you know is experiencing a gambling problem, we encourage you to seek help from appropriate resources. Further information is available on the Responsible Gambling us.

12Terms Amendment & Applicable Law

JP88 reserves the right to modify, amend, add to, or remove any part of these Terms & Conditions at any time. Material changes will be communicated to members via in-platform notifications or by registered email at least 14 days before the amendment takes effect, except in cases of emergency or legal compliance requirements that necessitate immediate changes.

Continued use of the JP88 platform after the effective date of any amendment to these Terms constitutes unconditional acceptance of the revised Terms. If you do not agree with the changes made, you have the right to close your account before the amendment takes effect.

These Terms & Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through negotiation between both parties before being referred to the appropriate dispute resolution forum.

The Bahasa Malaysia version of these Terms is the primary reference document. In the event of any discrepancy between a translated version and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.

This document is effective from 1 January 2026 and supersedes all previous versions of JP88's Terms & Conditions. For enquiries regarding these Terms, please contact JP88 customer support at support@jp88.cash.